Paypal implements many forms of security to protect the funds of account holders, and some seem more like a hindrance than a help. An account can become limited or frozen for a variety of reasons, but the problem is easy to remedy. Use the following information on what to do when a Paypal account is limited or frozen, and gain access to your money almost immediately.
Changing Security Information Sent Up a Red Flag
Updating a Paypal profile can cause an account to become limited – if the timing is all wrong and security measures are taken. When Paypal detects unusual activity, the account becomes locked or frozen. I recently found this out when I tried to conduct business using my Blackberry, and my account was limited.
While I was out of state I tried to update my account with a new phone number right after requesting a transfer from my Paypal account to my bank account. The transaction was almost immediately reversed. I could no longer access the money once it was limited. Money could be added, but nothing would be released. I considered it frozen since the funds were essentially useless.
Trying to Link a Landline Phone Number and Address
My problem began when the site instructions said I had to link a landline phone to my current address. I did not have a landline phone, and with permission, I attempted to add the number of a family member. I failed miserably. I could have faxed proof of my address, but I did not have access to the required information let alone a fax machine. My mistake was trying to take care of this problem away from home.
To the best of my knowledge, a call would come to my family member’s landline phone, and they would have to confirm that it was correct. I thought this would solve the problem with my limited Paypal account. Unfortunately, Paypal required a numbered code that went to my email address. This is where everything went to Hades in a hand basket. Instead of hanging up and giving up, they randomly entered numbers, and my Paypal account was limited even further beyond resolution from my location. It was completely frozen, or at least I thought it was.
The Seven to Nine Business Day Option is Not Required
After this fiasco the Paypal site said that I would receive a code at my current address, and it would take seven to nine business days to obtain. This meant that the account would remain limited, and I would have absolutely no access to the funds until I verified the address through their secrete snail mail code. This was not acceptable, but I did not immediately call Paypal for another option. I thought this was my only recourse after the account had been limited and literally frozen beyond use.
How to Have the Funds Immediately Released
Little did I know, I could have immediately resolved the problem with my limited Paypal account. After a little prompting from my son, I called Paypal customer service to explain what happened. You must login to your Paypal account before calling. You will be asked to enter a web pin number, and this will be provided upon clicking on the Call Us link on the contact page. The contact link can be found at the bottom of the page after logging in, and the number to call is 888-221-1161.
Upon speaking to a very kind and helpful Paypal representative, my funds were no longer limited. He said that calling from one of the phones on my account was a tremendous help. No questions were asked, and the limited account was instantly restored. I immediately had full access to my money, and I was once again able to transfer funds as usual.
I only wished I had called days prior and had not wasted time waiting for a snail mail security code not to mention the aggravation and worry of having a frozen or limited Paypal account. Do not go through their online steps if your funds are frozen or limited. Just call Paypal and politely try to restore the frozen account by providing any and all info they need. They are more than willing to work with their customers to keep them happy while protecting their accounts from fraudulent transactions.