On a recent to Gatlinburg, TN we had the pleasure of visiting friends who were staying at The Edgewater Hotel. While waiting for our friends to meet us in the lobby, we had some time to explore the property and chat with staff. While walking around the lobby, we were approached by JoAnn who introduced herself as a manager at the hotel. (She gave us a longer title but I am ashamed to say that I am unable to recall it exactly.) She wanted to ensure that we were enjoying our stay. We let her know that we were just waiting for our friends who were staying in the hotel. She invited us to stay The Edgewater on our next trip.
Shortly thereafter, we were greeted by Rosie. Rosie is a housekeeper and was tidying up a mess left by other guests only moments before. Rosie stated we were welcome to visit the complimentary breakfast area since we were visiting guests of the hotel. She reminded me of that aunt that we all have. She was motherly in her offerings and simply offered a loving gesture of snacks.
As were we still waiting, we decided to take Rosie up on her offer of a good hot cup of coffee. The complimentary breakfast offered cereal, boiled eggs, yogurt, granola, beverages, make your own waffles and a few other small items. Quite a nice offering as a complimentary continental breakfast. Valentino was filling the odds and ends in the area and offered fresh cups to us. We chatted a bit as he was a fun and delightful person. He seemed to want to ensure that we had enough to eat and that we didn’t leave hungry.
The hotel’s atmosphere presents as a homey and welcoming nature. As business owners, my husband and I travel quite frequently. We decided to go back to the front desk and ask a few questions.
We were greeted by Robbie- especially nice since she was the reservation clerk. She was thoughtful, patient and kind as she offered the following information to our thousand and one questions:
-The hotel offers guests 205 rooms
-The best view rooms are considered to be the Riverside room that offer a fantastic view of the Smokey Mountains and downtown Gatlinburg.
-There are a variety of stay packages available.
-October offers the Arts & Crafts Festivals as well as the much hyped Fall Scenery
-Centrally located to many major attractions such as the Ripley’s Aquarium and Dollywood being about 8 miles from the hotel.
-Trolley stops in front of hotel on the main drag
-Hotel features rooms with king beds, jacuzzi’s, fireplaces – depending on rooms selected
-Hotel has suites that feature bedroom with an adjoining sitting room that has a queen sleeper sofa as well as a fireplace.
-Indoor and outdoor heated pools that are open year around.
-banquet and convention facilities available onsite
-and so much more.
During this entire time, she never once portrayed to us to be bothered. there were others there to help other customers and she took the time to answer all our questions as well as provide us with some brochures to take with us.
Over 45 minutes later, our friends finally joined us in the lobby. I believe their arrival must have been a relief to the staff, however, they never showed it.
The staff that we met were kind, thoughtful, and very helpful. While we were only visiting, you would have thought that we were real paying guests in their hotel. The kindness and compassion shown was certainly beyond what we expected.
For more information visit http://www.edgewater-hotel.com/
or call Robbie @
402 River Road
P.O. Box 170
Gatlinburg , TN 37738
PH. 800.423.9582 (toll free)