Management: Qualities of Effective Management

Business models have relied on the skills of effective management since the origin of industry itself. The definition of management is the organizing and controlling of the affairs of a business or a sector of a business. Frederick Winslow Taylor, best known for his Principles of Scientific Management published in 1911, is referred to as the father of modern management. Taylor’s various principles and programs were developed to increase worker efficiency. These principles included establishing specific work targets, paying workers for their goals achieved, and providing regular feedback. Management is used today in sports, business, and information and relies on some common tools to be successful.

Managing Delegation

Most of my experience in direct management involves the food service industry. In my years at Waffle House, we were referred to as higher paid dishwashers. A restaurant manager has to be ready to multitask when the rush approaches. Every business has an assortment of jobs that vary in difficulty and time. Knowing how to allocate jobs and reward employees consistently is a challenging task.

Communication Skills

Feedback good or bad is sometimes lost thru management. Workers are often kept out of business affairs and unaware of problems the job may face, which could make the difference in success or failure. I’ve had managers ranging from awkward, bullying, or just uncomfortable to deal with, which causes unnecessary lose in communication. A manager should stay out of the buddy zone as that complicates work matters and is obvious to other personnel. Things as simple as schedule request for extra hours or days off have to be communicated honestly and given fairly based on hiring agreements and needs, not popularity. This is very hard to determine when pertaining to parents or family matters, but has to be enforced as statute and not a bargaining tool.

Problem Solving and Planning

Signs of a good manager are calm working habits and the ability to solve problems in all areas of their job. A supervisor can’t rely on people skills alone, nor can they stay locked in an office unaware of their workforce and business affairs. A manager should show up with a positive attitude, leaving personal baggage at home, and ready to tackle a new day. They should have a clear business plan, even if it’s the same every day, and provide ideas to make work efficient and as fun as possible.

Team Work

If you haven’t heard there is no “I” in team, or Together Everyone Achieves More T.E.A.M., then perhaps you should wait a couple of years before signing up for management at your job. Team work is a significant part of everyday and understanding you are not just in charge, but part of a team will earn the respect of added employees more so than calling the shots.

Self Management

Do as I say, not as I do should not be in managers handbook. If the requirements for the staff are greater than management’s provisions, you can imagine the message they are developing about your ability. Looking the part is as important as acting the part when potential clients and employers are observing you.

Know Your Business

I’ve had several managers who were hired as “managers”. Switching from jobs with equivalent assignments require less time to master the necessary skills, but managing jobs you’ve never performed makes you less credible and vain when deeming a worker’s ability. If hired for management in a new field, you should take time to grasp the employee’s daily routine and experience firsthand some of the harder task projected.

I’ve had more managers than I care to remember, but the ones that stand out, I considered my friend and my superior. They provided a clean place to work with an open door policy. They juggled a schedule marked with endless request, managed their personal life, communicated the needs of staff and were effective at solving problems, whether money, theft, or angry workers. Management is not rocket science, but demands the expertise of a stable person with a firm grasp of their own life.

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