Specifically, the study answered questions on the level of language proficiency of the freshmen science high school students
The main thrust of the study was to evaluate the effectiveness of structured development lessons in English using the 4 macro-skills intended for the public science high school students. Specifically, the study answered questions on the level of language proficiency of the freshmen science high school students with reference to pronunciation and correct usage; mean pretest and posttest scores of the students based on the structured lessons of macro-skills’ learning performance; significant difference in the mean pretest and posttest scores of the students in listening, speaking, reading, and writing; mean gain in the posttest; and module which can be proposed based on the findings of the study.
The study used the Descriptive Survey Method and the main tool used was the research-made or self-made type of examination (questionnaire), including the record sheet as instrumentally utilized for the 75 students as selected freshmen in first year. The data gathered in this study were analyzed using the Statistical Package for the Social Sciences (SPSS) version 14, a computer program used for statistical analysis:
1. Level of Language Proficiency of the Students Pronunciation — Majority (81.9333) of the students got the highest rating scale of 80-89 which was rated Very Good. None of the students as counted individually obtained the rating scale of 50-59 (far below from the passing percentage).
2. Correct Usage — None of the students rated Excellent which belonged to the rating scale of 90 and above. Majority (77.5867) of the students got the average rating scale of 70-79 which was rated Good.
3. English Difficulties of the Freshmen Students Based on the Macro-Skills of English Language Teaching — The teacher-researcher found out that the students’ difficulties in oral and written English were speaking or conversational English, including correct usage, listening and answering questions. The causes for these difficulties were: students have poor background in elementary; English is not heard at home; teachers prefer to speak the dialect often; lack or absence of English books; lack or absence of instructional materials; absence of printed materials at home; there are no television sets at home; teachers have faulty pronunciation; poor emphasis on written communications and there are no cultural shows and public speaking activities.
The teacher-researcher found out the following as difficulties felt or perceived by the students in written English: writing dictation, taking down notes, outlining, theme writing, punctuating, quoting, and observing coherence and unity in paragraph writing. The causes for these difficulties were: students have no appreciation for reading materials; lack of exposure to writing; inadequate writing activities; no ear training; teachers do not have the patience to analyze the mistakes in writing; absence of contents that can harness their potentials in essays, letters, etc.; students are poor spellers; and teachers in the elementary levels do spend their time in useless board work.
It found out in this study, based on the macro-skills, that: the posttest mean of the group in the listening area which is 83.1067 is higher than the pretest mean of the group which is 75.5333. In the standard deviation, the result of pretest is 10.95980 while the result of posttest is 6.07959. Unlike the standard error mean, the result of pretest is 1.26553 while the result of posttest is .70201; the posttest mean of the group in the speaking area which is 87.1200 is higher than the pretest mean of the group which is 80.5467. In the standard deviation, the result of pretest is 4.92455 while the result of posttest is 3.42471.
Unlike the standard error mean, the result of pretest is .56864 while the result of posttest is .39545; the posttest mean of the group in the reading area which is 86.7333 is higher than the pretest mean of the group which is 84.4133. In the standard deviation, the result of pretest is 3.28425 while the result of posttest is 3.17649. Unlike the standard error mean, the result of pretest is .37923 while the result of posttest is .36679; the posttest mean of the group in the writing area which is 85.4400 is higher than the pretest mean of the group which is 76.3333. In the standard deviation, the result of pretest is 6.26732 while the result of posttest is 5.29467. Unlike the standard error mean, the result of pretest is .72369 while the result of posttest is .61138. It found out further that the posttest score in the speaking area got 1st rank which is 87.1200 while the pretest is 80.5467 of which the difference is 6.5733; the posttest score in the reading area got 2nd rank which is 86.7333 while the pretest is 84.4133 of which the difference is 2.3200; the posttest score in the writing area got 3rd rank which is 85.4400 while the pretest is 76.3333 of which the difference is 9.1067.
Paired Samples’ Test/Paired Differences: The difference between the two means was subjected to a paired t-test.
5.1. Listening skill: the listening area was -7.57333, standard deviation was 10.63291, standard error mean was 1.22778, 95% confidence interval of the difference (lower limit) was ‘”10.0974 and the difference (upper limit) was -5.12692, the c.v. result was -6.168 is greater than the t.v. result which was ‘”10.01974. Therefore, the macro-skill in the listening area was not significant.
5.2. Speaking skill: the speaking area was -6.57333, standard deviation was 5.31742, standard error mean was .61400, 95% confidence interval of the difference (lower limit) was -7.79676 and the difference (upper limit) was -5.34991, the c.v. result was -10.706 is lesser than the t.v. result which was -7.79676. Therefore, the macro-skill in the speaking area was significant.
5.3. Reading skill: the reading area was -2.32000, standard deviation was 2.98265, standard error mean was .34441, 95% confidence interval of the difference (lower limit) was -3.00625 and the difference (upper limit) was -1.63375, the c.v. result was -6.736 is lesser than the t.v. result which was -3.00625. Therefore, the macro-skill in the reading area was significant.
5.4. Writing skill: the writing area was -9.10667, standard deviation was 7.38621, standard error mean was .85289, 95% confidence interval of the difference (lower limit) was -10.80608 and the difference (upper limit) was -7.40726, the c.v. result was -10.677 is greater than the t.v. result which was -10.80608. Therefore, the macro-skill in the writing area was not significant.
6. Mean Gain of the Pretest and Posttest Scores of the Students: Mean gain based on the macro-skills of language teaching such as listening, speaking, reading and writing
Mean gain of singled-out freshmen students based on the macro-skills such as listening, speaking, reading and writing as structured in the lessons was used as a result in statistical analysis and computation of the mean pretest and mean posttest. It was disclosed upon interpretation of data that the mean gain in the listening area was obtained as the result of the subtraction of number from the mean pretest which was 75.5333 from the mean posttest which was 83.1067. The findings revealed that only the areas in speaking and reading got the highest posttest percentages. In the writing area, the mean gain was obtained as the result of the subtraction from the pretest which was 76.3333 from the mean posttest which was 85.4400.
To find out and to have the final results: in the listening. In area, the mean posttest was 83.1067 while the mean gain was -7.57333 which had the lowest mean pretest and posttest percentages as compared to the other areas; in the speaking area, the mean posttest was 87.1200 while the mean gain was -6.57333 which got the 1st rank posttest percentage; in the reading area, the mean gain was -2.32000 which got the 2nd rank posttest percentage and also got 1st rank pretest percentage among them; and in the writing area, the mean gain was -9.10667 which got 3rd rank posttest percentage, next to the speaking and reading areas. It found out further that the posttest mean of the group in the listening area which is 83.1067 is higher than the pretest mean of the group which is 75.5333; the posttest mean of the group in the speaking area which is 87.1200 is higher than the pretest mean of the group which is 80.5467; the posttest mean of the group in the reading area which is 86.7333 is higher than the pretest mean of the group which is 84.4133; and the posttest mean of the group in the writing area which is 85.4400 is higher than the pretest mean of the group which is 76.3333.
The researcher concluded in this study that the language education of the freshmen in a science high school rejects partly the theory of Lado and Orleans (2000) which is based on the structured macro-skills’ development lessons in English. However, there were some areas of language teaching that the students need to improve. The reason was that some previous English teachers in the elementary levels lacked the competence in treating the objectives of the subject area. Language teacher must possess the needed specialization required to teach the subject. It is further sought that the theoretical approach in teaching the language was proven inadequate. There should be a wider exposure of students to various English language experiences. The teachers must also be sent to various in-service trainings utilizing the macro-skills of English language teaching.
In conclusion, the students were not provided with experiential and practicum-learning orientation. Based on the findings, proposed module was formulated.
These recommendations are then suggested. The proposed module enrichment designed by the researcher based on the findings of the study should be utilized because it gives more emphasis to the activities to enhance macro-skills of the language. The school administration should implement policies that ensure quality teaching and learning in the classroom. The school should continuously provide the necessary teaching materials like newly updated books, supplementary reading materials and teaching aids. The teacher-student ratio should be kept at the optimum to facilitate learning within the timeframe allotted.
The school administration should also endeavor to send the teachers to trainings to enhance their knowledge and skills in both the oral and written aspects to make them effective teachers by modeling to the students. The emphasis should be directed towards the English communication skills development of teachers. The environment is influential in the acquisition of skills. Teachers who are fluent speakers of English make students also become voluble speakers.
The teachers should motivate themselves to take advance courses in English to acquire knowledge in the recent development of the English language in the areas of grammar and usage. English is a growing language. This move will enhance their competence in teaching the subject.
The speech course should be enforced to enhance better speaking competence and capabilities among the freshmen students and to institute a system that will encourage students to study English.
Outsourcing success depends on your knowledge and information — Most of us might think of something that is not connected anymore in IT business or perhaps think of other things like manual work to provide our daily living for the family. If you are aware of the outsourcing business you will give an edge over the others because the savvy that you have possessed will bank on the skills and abilities to make you ahead of the other applicants. Yes, it is true that outsourcing success will depend on the knowledge and information that you have acquired so that your advantage over the others will affect tremendously without skepticism.
In fact, one must take cognizance about the recent studies of outsourcing industry in the Philippines or other countries that engage in this kind of business. There has been so much interest in savvy sharing between the service receiver and provider through an outsourcing partnership and its effect on information systems’ outsourcing success. This study scrutinizes the relationship between savvy sharing and outsourcing success.
The outcome of knowledge and ability of the service receiver to absorb the needed savvy with the companies to build a partnership on these relationships are modeled and the hypotheses are defined. These were tested using a sample of 195 public sector organizations at random, not only in the Philippines but also in other country like South Korea. Information or findings have shown or indicated that all hypothesized ways or techniques in the model are indispensable.
What is outsourcing success? Here in the Philippines, we have a large pool of information technology ‘” a call center to do business with. We can communicate well with other country in terms of telecommunication because of this outsourcing business. English is the universal language, that’s the main reason why the Filipinos are adept at speaking in English. English uttered by them (Filipinos) is based on American and British accents. Like all the companies that hired skilled workers in IT, English is the main source of outsourcing industry that provides us with greater advantage over the other country as far as telecommunication is concerned.
We have fixed and variable costs and targets to make a daily profit. Our country and its outsourcing industry are rapidly emerging when they are being talked about. The first thing that comes to people’s mind is call center outsourcing business. Information Technology is in the field of outsourcing, and it is paving its way to success. This is considered as the newest one in business today. One’s success in outsourcing industry will rely on the knowledge and skills. Besides, information will follow after gaining momentum in the field of information and technology in the Philippines.
A lot of people will ask about things regarding success in outsourcing industry. By all means and by all accounts, it gives the ability or skill in communications ‘” both oral and written communications in English for the Filipinos. English is only the medium of communication in the Philippines where outsourcing industry is the source of livelihood and it commences from its economic growth to pan out. Candidly speaking, to commence with a business and run it successfully, a range of essential entrepreneurial skills are indispensable. If success is what you are after, then it stands to reason that you acquire most of the indispensable skills or come by them before you set out your business, especially if you want to run the business yourself. The other options or alternative will be to take in a partner as co-employee who seems to acquire a particular skill that you are lacking or deficient in. What then are the important entrepreneurial skills the person should possess in outsourcing business? The question will boomerang to you because you know how talented or skillful you are. It also differs in degrees of savvy or talent that a business entrepreneur has taken advantage of due to personal reasons.
Take note that good planning should be able to excogitate, predict and foresee the changing market conditions and adopt suitable strategies to counter or take advantage of them. They should also explore possibilities of adding new products or services to keep up with the changing times and circumstances and beat the IT match. Skills in areas such as recruitment, team building, motivation, knowledge of employment, law and health and safety requirements are all part of management skills in IT industry.
Finally, the savvy of these skills gives way to prosperity in outsourcing industry. To implement it judiciously will help you build a team of motivated employees working for the success of your outsourcing enterprise in the global market.
What are the knowledge and skills required and needed by call center agents? — Based on the experiences, knowledge, skills, customary ways and practices here in the Philippines, a lot of things, being involved in outsourcing industry, will take into account and will greatly ease the tension of a call center agent himself/herself. It is inevitable to have engaged in telecommunications and sometimes, a call center agent makes experience something awful and something odd.
Everything is part of the job once you are paid to do business in outsourcing company. Your main job is to have the telephone with you because this is mainly connected with your daily task as a call center agent. You have to possess the knowledge and skills in order for you not to put behind the others because telecommunication business is a competition so you have to prepare for it and be knowledgeable of everything in outsourcing business.
As far as the telephones are concerned, they are used as an everyday part of business and often aided in your customers a first impression of your company that you are connected with. You have to possess and identify telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You have to influence your customers with great pride and perception of the company. Once you are hired, you have to look after the savvy and skills that you have possessed yourself. You may use them in day-to-day activities in the outsourcing company. What is the call center? Why is it connected to the outsourcing industry?
The call center is a dynamic and fast-paced department. It’s a highly-structured operating environment where constant change is the norm. Having said that, a typical call center agent should possess and have the profile that includes himself/herself the following skill set requirements: 1) Excellent oral and written communication and interpersonal skills; 2) Professional and courteous demeanor; 3) Ability to multi-task in a fast-paced, high-volume environment; 4) Excellent problem-resolution skills; 5) Strong systems skills; 6) Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals; 7) Ability to work in a highly-structured environment; and 8) Ability to accept and learn whatever tasks are given to him/her without complaints for personal advantage and promotion.
Besides, a call center agent should know things, put the things into proper way and give them highlights in doing the tasks daily. He/She must possess and have the:
1. Savvy and Scheming Outsourcing Skill.
Work savvy and scheming skills are the basic first step you should undertake when you commence with a new business. Feasibility of the business, marketing of the product, local competition and funding are some of the important aspects that should be studied diligently and carefully. Furthermore, it is utterly important to keep on updating your knowledge by reading books/periodicals and attending seminars to keep abreast of times and ahead of other competitors.
2. Technical or IT Outsourcing Skill.
It is very important to have the skill like this because it helps you a lot in putting forward in your perspective or viewpoint in life as a call center agent. You should possess the necessary skills to produce what you’ve got. Experience has gained a lot in working in similar work places or a professional qualification that will stand you in good stead. In certain types of businesses, experience is not indispensable but to satisfy your clients and provide a good service, you have to exert efforts to please and satisfy them. Thus, technical skills play an important role in outsourcing business.
3. Business/Financial Outsourcing Skill.
Business is very important in dealing with customers. It all depends on the strategy/technique, success or failure of your business. It is the process of identifying your potential customers and persuading them to buy your products or services. Sales, promotions, etc. are some of the skills that are an essential part of business. Mishandling or negligence of this aspect can lead to failure. Financial skills play also a major role in the running of a business big or small. Negligence of this aspect can lead to recurring cash flow problems such as inability to purchase goods, non payment to suppliers, etc. It is ambiguous that with these problems no entrepreneur can pan out or have peace of mind in running a business.
4. Management Outsourcing Skill.
Management is part of growth and development of the company. See to it that you should know how to deal with others so that no disagreement or chaotic problems will occur in your business. The need for management skills becomes indispensable. Skills in areas such as (1) recruitment, team building, and motivation; (2) knowledge of employment and safety requirements are all part of management outsourcing skills. You should acquire the skills in possessing humanitarian aspects in dealing with the people around you.
Outsourcing industry is on the uppermost priority to deal with!
Our country, the Philippines, gets underway with its outsourcing industry and it is booming and getting prolific every now and then. Philippine outsourcing industry today and beyond seems significant and fruitful due to the efforts of our government officials to have this kind of job in our country that caters to the qualified Filipinos who have possessed abilities and talents in telecommunications. Perhaps, it forks out today and beyond the times, giving so much jobs to the Filipinos who ought to survive or take part in their day-to-day subsistence.
Contrary to what the other foreign people say about this kind of business, still the Philippines springs from its economic slumber towards gradual economic growth and booms every now and then with a great deal, with a lot of advantages and with a lot of viewpoints to cushion the impact on influx and storage in the days ahead. It soars up to its greater heights because of the so-called outsourcing business in this country. It can’t be obliterated in the minds of Filipinos till the end of times.
Outsourcing business thrives gradually and booms tremendously in its economic sense and perspective today and continues till endless days to come beyond the times of industry survival and sustenance. The Philippine outsourcing sector has been steadily picking up a momentum over the past years. As of time, it seems to have reached a tipping point where the Filipinos are engaged in this business as part of day-to-day sustenance.
For the Filipinos who want to earn high paying jobs, outsourcing industry is on the uppermost priority to deal with. The reason for this is that any contract-center in the Philippines is oftentimes giving remuneration package, attractive package and benefits that awaken and perk up the enthusiasm or interest of every Filipino to be part in this booming “sunshine” outsourcing business.
Government and industry leaders want to catch sight of their country to take on more of the IT and business process outsourcing tasks that might provide and otherwise flow to the subcontinent. The Philippines’ offshore market has tremendously grown 46 percent annually since 2004. The Southeast Asian country, especially the Philippines, emerged as the leading destination for outsourcing work. Today and beyond the times, the outsourcing business paves its way to the market globally. It spreads inevitably without caution beforehand. It caters to the needs of people in terms of telecommunication and other sort of information to come by.
Despite the economic problems that the Philippines is facing, it is unavoidable still that it encounters another problem. The nation itself faces the impact of notions and problems. It is the problem or notion that it can handle only call center and low-level services work.
Indeed, call center services account for about two-thirds of the US$6.8 million in professional services the Philippines exported last year. Although the government has expressed confidence and interest in expanding beyond voice-related services, the method or strategy could be more focused than it is at present. They are seeking more prospects, building up the infrastructure and spreading the industry throughout the country, but most people think they could position the IT industry better when selling the proposition. IT services companies in the Philippines, for example, could search for a niche serving mid-market corporations in the global market. That’s not to say the Filipino outsourcing market has been stagnant.
We expect more jobs to come, more employments to come, not just today but beyond the times of occupations, work sustenance and existence. Just a few years ago, the BPO industry employed just 4,000 people. Today, 100 times as many people work in the industry, making the Philippines the second largest low-cost BPO destination in the world. The objective of industry leaders is to see 1 million Filipinos working in IT and business process outsourcing by 2010 so the Philippines can have expected 10 percent of the total global services market. The Filipinos pray to God always that outsourcing business never ceases. It must not stop today and must continue beyond the times of prolific sustenance.