PayPal disputes occur every once in awhile for just about anyone who buys or sells things using PayPal or eBay. Of course, the eBay dispute process is basically the same thing, so we’ll consider them one in the same. For some, these disputes can be a real pain in the neck, but you can’t avoid them all the time. Here are some things that you need to know about the company’s dispute process and more.
Know that your funds will get put on hold when a case is filed against you.
If a person files a case against you through PayPal, then your funds for that particular transaction will be placed on hold. Yes, that completely means that you won’t have access to these funds, even if the customer is just trying to mess with you or get their money back through fraudulent means. There is no way to avoid the holding of your funds when a dispute is opened against you. Just be prepared to not be able to access your money for anywhere from a day to a week or more, depending upon the circumstances.
Know that the case can be escalated to PayPal at any time.
For any given case, either the person who reported the case or the “defendant” can escalate the case to PayPal. This simply indicates to the company that you two have been unable to reconcile the dispute, so PayPal will step in to make a final decision. You shouldn’t hesitate to escalate the case if you have evidence to support your case for the dispute. In fact, it’s best to send the dispute straight to PayPal if you think the other person is just trying to egg you on and keep your money or put your money on hold.
Know that you have nothing to worry about if you are the righteous party.
Well, this technically isn’t true in some cases. You are covered if you do everything properly, according to PayPal’s guidelines though. That means always using delivery confirmation and being willing to send back goods you receive that are defective. Unfortunately, the company will from time to time rule against perfectly legitimate buyers or sellers in favor of the crooks. For the most part though, you don’t need to worry if you are the righteous side of the dispute.
Know that you can only dispute a transaction up to 45 days from the sale date.
Some buyers and sellers make the mistake of waiting too long to file a dispute because a case can only be opened up to 45 days after the date of the transaction in question. Sadly, fraudulent buyers and sellers will attempt to keep you on a leash until that time has elapsed, promising refunds or whatever until it’s too late for you to dispute the sale. Always keep in mind how long it has been since the transaction was made. You should make it a priority to open dispute cases after 35 days of no response or no refund from a seller or some issue with a buyer.
Know that PayPal won’t always rule in your favor.
PayPal likes to abide by it’s own rules, so you have to be prepared for some rulings that aren’t in your favor. Unfortunately, that’s just a part of PayPal’s way of doing things. You might be the righteous party, but that won’t always stop the company from ruling against you. Luckily, there are a few things you can do, such as doing chargebacks with your own credit card company or bank. Don’t always give up if PayPal rules against you because you can get back at it and the troublesome buyer or seller in other ways.
Resolve disputes as quickly as possible.
The best thing you can do to handle cases is to just take care of them as soon as possible so that you can either get access to your money or get your money back from someone else. Without a doubt, you should avoid the dispute process at all costs when it comes to other people filing them against you. Nevertheless, you should always go after other people with disputes because you deserve to have your money back form them. It can be a lengthy or a quick process, but you must always aim for quick resolutions.
For more information, visit PayPal.