Being an effective manager doesn’t just happen. It takes work – sometimes a lot of work, especially in the beginning.
The job of a manager is to make sure staff members get their assigned work done on time, in sufficient quantity and with a high level of quality. To be successful, therefore, a manager must be able to get others to accomplish their assigned work.
To develop successful workers, a manager must be effective in communicating, planning, motivating, guiding and supporting.
Communicating: Say what you mean and mean what you say
Effective communication is key, because all managerial activities involve communicating. Be clear when giving assignments – use good English and be specific on what is expected or required. Be a good listener – ask questions and invite feedback. Be honest and straightforward; provide as much information as possible.
Planning: Set the stage for success
In order to effectively communicate with staff members, a manager must first be able to plan. Planning involves deciding what will be done and how it will be done. The effective manager gathers all of the information available about an assignment, and knows each person’s workload and the status of each task. Once the task is assigned, successful planning includes setting a specific time to meet with the worker to see how the assignment is progressing.
Motivating: Find out what makes people tick
Most workers want to do a good job, but the reasons vary from person to person. It may be job satisfaction, better pay, or the praise that comes from doing a good job. Learn what motivates each individual, and try to create an environment that reinforces that motivator.
Some factors, such as pay, may be out of a manager’s control. However, the effective manager always recognizes a job well done, does not reward a worker for under performance, encourages workers to recognize each other, and works with staff members to set improvement goals, thus setting the stage for more positive recognition.
Guiding: Help workers achieve success
An effective manager makes sure workers know what to do and how to do it well, and provides the proper training for them to do a quality job. Give constructive feedback when a task is not done up to the required standards.
Supporting: Stand behind your workers
After assigning or delegating a task, trust workers to carry out the assignment. Empower them to act, within the guidelines established, and stand behind them if they did their best, even if they make a mistake. Shelter workers from abuse from upper management or managers in other departments, and make sure the resources are available to enable the worker to carry out the assigned task.